Nick: canon_sued
E-mail: neo@matrix.mil
Board: masturbation
Contents: 
=== Canon sued for disabling scanner when printers run out of ink

“Canon USA is being sued for not allowing owners of certain printers to
use the scanner or faxing functions if they run out of ink.

David Leacraft, a customer of Canon, filed the class action lawsuit on
Tuesday alleging deceptive marketing and unjust enrichment by the printer
manufacturer.
Refusing to scan when out of ink

While using his Pixma MG6320 printer from Canon, the plaintiff was
surprised to discover that the “all-in-one” machine would refuse to
scan or fax documents if the printer ran out of ink.

As ink is not necessary to perform scans or faxes, the argument is that the
printer features should continue to work even if there is no ink in the
device.

“Plaintiff Leacraft would not have purchased the device or would not have
paid as much for it had he known that he would have to maintain ink in the
device in order to scan documents,” reads the complaint for the class
action lawsuit.

Since at least 2016, other customers have contacted Canon about this exact
problem and were told by support agents that ink cartridges must be
installed and contain ink to use the printer’s features, as shown by the
agent’s response below.”

https://www.bleepingcomputer.com/news/legal/canon-sued-for-disabling-scanne
r-when-printers-run-out-of-ink/

- Archived:
https://web.archive.org/web/20211017132757/https://www.bleepingcomputer.com
/news/legal/canon-sued-for-disabling-scanner-when-printers-run-out-of-ink/
    
- Discussion:
https://news.ycombinator.com/item?id=28888214